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Customer Service Representative
$20 / hour
Posted 09/01/2026
Job ID:
139994
Job Description
Customer Service Representative / Customer Account Representative
Pay: $20.00 per hour
Location: Oklahoma City, OK
Shift: Monday–Friday | 8:00 AM – 5:00 PM
Weekends: No Weekends
Job Type: Temp-to-Hire
Job Order #: 139994
Position Overview
Stand-By Personnel is seeking a professional and dependable Customer Service Representative / Customer Account Representative for a temp-to-hire opportunity in Oklahoma City. This position serves as a primary point of contact for existing and prospective customers and plays an important role in supporting the entire customer order process.
The Customer Service Representative will respond to inquiries, provide pricing and product information, prepare quotes, process sales orders and returns, and coordinate with Production, Sales, Accounting, Receiving, and other departments to ensure customer needs are handled accurately and efficiently.
The ideal candidate has strong communication, organization, and problem-solving skills and is comfortable managing multiple customer accounts and requests in a fast-paced professional environment.
Required Experience & Skills
• High school diploma or equivalent required
• Previous customer service or account representative experience preferred
• Strong written and verbal communication skills
• Excellent customer service and relationship-building abilities
• Proficiency with Microsoft Office
• Strong active-listening and critical-thinking skills
• Ability to research and resolve routine customer concerns
• Strong attention to detail and order accuracy
• Ability to manage multiple requests and priorities simultaneously
• Strong organizational and time-management skills
• Comfortable communicating with customers and multiple internal departments
• Ability to work independently and as part of a team
• Professional demeanor and dependable attendance
Essential Duties & Responsibilities
• Serve as a primary point of contact for existing and potential customers
• Respond to customer requests, questions, and general inquiries
• Provide accurate product and pricing information
• Prepare and send customer price quotes
• Provide product literature, references, and other requested information
• Process customer sales orders accurately
• Coordinate sales orders through completion
• Prepare sales order configurations and pricing information
• Monitor customer orders and help ensure requirements are being met
• Research customer questions and provide accurate, timely responses
• Maintain positive and professional customer relationships
• Coordinate with internal departments to resolve customer needs
• Maintain accurate customer and order information
• Provide excellent customer service throughout the entire order process
Sales & Account Support
• Support outside Sales Representatives with customer and order needs
• Prepare pricing quotes and related customer documentation
• Provide requested product information to customers
• Help coordinate order requirements between customers and internal teams
• Maintain effective communication regarding order status and customer expectations
• Assist with resolving pricing, order, or product questions
• Support ongoing customer relationships and account-management activities
Order Processing Responsibilities
• Enter and process customer sales orders
• Verify order information for accuracy
• Prepare required sales order configurations
• Coordinate orders with Production and other departments
• Monitor order progress and communicate potential delays
• Work with Production to expedite orders when necessary
• Help ensure customer shipments are completed on time
• Communicate relevant order updates to customers and internal personnel
Returns & Customer Issue Resolution
• Process paperwork for returned goods
• Coordinate returned products with Receiving and Accounting
• Research customer concerns and order discrepancies
• Help determine appropriate solutions for routine customer issues
• Communicate professionally when resolving customer concerns
• Maintain accurate documentation throughout the return and resolution process
Cross-Department Coordination
This position regularly works with:
• Sales
• Production
• Accounting
• Receiving
• Shipping
• Management
• Other internal support departments
Strong communication and follow-through are essential to ensuring customer needs are handled efficiently from initial inquiry through final shipment.
Preferred Qualifications
• Previous Customer Service Representative experience
• Customer Account Representative or Account Coordinator experience
• Manufacturing industry experience
• Sales support experience
• Order-entry and order-management experience
• Quoting and pricing experience
• Visual ERP experience
• Microsoft Excel, Word, and Outlook experience
• Customer return/RMA processing experience
• Experience coordinating between Production, Sales, and Accounting
• Administrative support experience
Key Skills for Success
• Customer service
• Account management
• Order processing
• Quote preparation
• Sales support
• Microsoft Office
• Active listening
• Problem-solving
• Critical thinking
• Attention to detail
• Multitasking
• Cross-functional communication
• Professionalism and follow-through
Work Environment
• Professional office and customer service environment
• Regular computer, telephone, and email communication
• Frequent interaction with customers, Sales, Production, Accounting, Receiving, and other departments
• Fast-paced environment requiring management of multiple customer requests and orders
• Detail-focused position requiring accurate pricing, order entry, and customer documentation
• Stable Monday–Friday schedule with no weekend work
Why You'll Want This Opportunity
• Starting pay of $20.00/hour
• Stable Monday–Friday | 8:00 AM – 5:00 PM schedule
• No weekends
• Long-term temp-to-hire opportunity
• Weekly pay
• Professional office environment
• Gain experience in customer service, sales support, and manufacturing operations
• Build valuable account-management and order-processing experience
• Work directly with Sales, Production, Accounting, and other departments
• Excellent opportunity for continued growth in Customer Service, Account Management, Sales Support, or Operations
Ready to Apply?
Apply today for immediate consideration or call/text 405-367-3076 for more information.
You can also apply in person at:
Stand-By Personnel – Oklahoma City
3625 S. Council Rd.
Oklahoma City, OK 73179
Monday–Friday | 8 AM – 4 PM
About Oklahoma City, OK
Ready to take your career to new heights? Explore job opportunities in the vibrant city of Oklahoma City, Oklahoma! Known for its friendly locals, thriving arts scene with the Oklahoma City Museum of Art and Lyric Theatre, and passionate support for their professional sports teams like the OKC Thunder, the area offers a perfect blend of urban excitement and outdoor charm with the Oklahoma River and Scissortail Park. Don't miss out on the chance to be part of a community that values growth and innovation, while savoring delicious local cuisine like BBQ ribs from Iron Star Urban BBQ. Find your dream job in OKC today and join a city that will inspire and invigorate your career journey!
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